Important: Tuesday 20/01/2026
GP practices across Kent & Medway have been subject to a county wide server outage since Monday 19/01/2026. This has left us with no access to any of our IT systems for all of Monday. Systems have been partially resolved overnight and we have opened up our online consultation today. We have employed a locum GP to help us catch up on yesterdays backlog and will endeavour for as many requests to be processed today. However, even we do still expect that safe working capacity may be reached. If this occurs, please kindly attend UTC or A&E if your request is deemed urgent. All routines appointments may be delayed until next week. We apologise for any inconvenience caused.
Important: Important Notice: Monday 8th December 2025
Due to an unprecedented increase in requests for GP appointments, we have converted all appointments to "on the day" only with immediate effect. On Monday 8th December, we have had 150 requests for appointments which is 50% more than the appointment capacity which can be delivered safely. We will continue to triage based on clinical urgency and requests until all appointments have been booked. Once appointments are fully booked, you may be advised to attend an urgent treatment centre or an accident & emergency department. Whilst improving access remains our priority, the current system will be in place until mid-January. We thank you for understanding.
You and your general practice
You and your general practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS. If you need this information translating into other languages, these can be accessed on the NHS website.
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